FAQ's

Frequently Asked Questions

In order to get answer to your question as quick as possible we have gathered the most frequently asked questions here.

More Informations

What is Dom Pedro Club Card?

Dom Pedro Club Card is an exclusive privilege program that allows loyal guests to enjoy special benefits and services every time they stay at a Dom Pedro Hotel.

What are the advantages of joining?

All members of Dom Pedro Club Card can accumulate credits towards their stays, every time they book directly with a Dom Pedro Hotel. Only bookings made directly with a Dom Pedro Hotel will be consider as an eligible stay, and will give members credits for their stays.

A member of our program has a special recognition and can enjoy from special rates on several services.

Members can accumulate credits on all eligible Dom Pedro services they use and redeem them for several benefits. For each euro spent on all Dom Pedro Hotels in Portugal a member earn 1 credit, for our hotel in Brazil members will earn 1 credit for each 4$BRL they have spent.

How can I enroll?

You can enroll online, at a Dom Pedro property or by emailing us at clubcard@dompedro.com.

There is no cost to enroll.

Later, after your enrollment, we will send you an email with your ID member and all the information regarding Dom Pedro Club Card program.

When do I receive the Dom Pedro Club Card?

After your first stay at one of our hotels, we will send your member card to the address given at enrollment time.

How can I make a reservation?

There are several ways to book with Dom Pedro Hotels and get your member advantages: you can book online on www.dompedro.com, by sending an e-mail to our reservations department or by phone. You can also contact Dom Pedro Club Card department by phone +351 21 389 66 28 or by e-mail clubcard@dompedro.com

You must identify yourself as a Club Card Member in order to get your special benefits. Please inform your ID member every time you make a reservation.

How do I earn points?

Once you become a member, simply provide your unique member ID when making a reservation on www.dompedro.com, by e-mail or by phone to any of the participating hotels.

You will earn credits for each eligible reservation (reservations made directly with a Dom Pedro Hotel, no third parties involved) and eligible extra charges (charges paid directly by members to the hotel). Credits are only credited after check-out.

What are elegible credits?

The amount spent on room and extra services are considered eligible to credit on your credit balance if booked directly with Dom Pedro Hotels.

How can I redeem my credits?

You can redeem your credits every time you achieve the number of credits required to each benefit. Credits regarding a stay are credited only after check out and can only be used on a next stay. You must request your benefit redemption by e-mail or by phone at reservation request time.

How many credits do I have?

To know your credit balance, contact us by phone: +351 21 389 66 28 or by e-mail: clubcard@dompedro.com.

Can I combine credits from two different accounts and redeem them?

No. Your credits cannot be combined with credits from another account. The use of the Dom Pedro Club Card is subject to the Terms & Conditions issued to each member.

Can I transfer complimentary nights for other guests?

Yes, complimentary nights can be transferred to other guests, if the request was made by the member.

Can I receive credits for two or more rooms if I'm paying for them?

Yes, you can be credited for all reservations, if they are eligible for crediting and both rooms are paid together on one folio.

My points weren't credited, how can I claim them?

If you were not properly credited with your credits regarding your last stay, you can claim them by sending an e-mail to clubcard@dompedro.com, with the follow information: name of the reservation, ID member, name of the hotel and the check-in /check-out dates.

Can I cancel a reservation after I have requested redemption of credits?

You must cancel your reservation until 48h before your check in date. After that period we will redeem your credits.

Do my credits expire?

Yes, credits will expire 3 years after they have been earned.

I'm not a member, but I have already book a room. If I join now or during my stay, will I earn credits from this stay?

Yes, if your reservation was made directly with Dom Pedro Hotels you will earn credits for accommodation and all Dom Pedro services.

If your reservation was made with a third party you will earn credits only for all used Dom Pedro services.

I've lost my card, how can I get a second one?

It’s really simple. You can request a new card by phone or by e-mail. You only need to inform your full name or your ID Member.

I still have questions...

No worries. We are available by:

Phone: +351 21 389 66 28

E-mail: clubcard@dompedro.com