Frequently Asked Questions
What is Dom Pedro Club Card?
The Dom Pedro Club Card is a loyalty programme that provided access to exclusive benefits whenever you stayed at Dom Pedro Hotels. Its discontinuation was communicated to members on 12 February 2026, and new enrolments are no longer possible.
Why is it being discontinued?
Following the acquisition of the Dom Pedro Hotels & Golf Collection by Arrow Global Portugal, several transformations are being implemented to enhance the guest experience.
The Vilamoura golf courses and Dom Pedro Hotels in the Algarve and Madeira are now under new management, with a clear vision for the future and recognition of their high potential.
Amid renovations, new brands, and projects, some initiatives are entering a new phase, such as the Dom Pedro Club Card, which will be discontinued to allow for improvements and new benefits for guests.
When was the Club Card discontinuation announced?
The discontinuation was communicated to members on 12 February 2026, and new registrations were stopped.
Until when can I use my points?
You can use your accumulated points until 12 February 2027.
Will the current discounts end?
If you are already a member of the Dom Pedro Club Card, you can enjoy 10% discounts on bookings at Dom Pedro Hotels and 10% off spa treatments (where available at the property) during the transition period.
If you are not a member of the Dom Pedro Club Card, new enrolments are no longer possible. Alternatively, when booking on the Dom Pedro website, you can choose the "Direct Privilege” rate with a 10% discount.
Regarding discounts in Golf Shops, Green Fees, and Beach Hut rentals, these are no longer valid. The Vilamoura golf courses are no longer part of the Dom Pedro Hotels & Golf Collection. They have recently undergone a physical and digital transformation and now operate under a renewed brand: Vilamoura Golf.
Will I lose my accumulated points?
We recommend using your points by 12 February 2027.
After the programme ends, points cannot be converted, transferred, or refunded.
After the programme ends, points cannot be converted, transferred, or refunded.
Do I need to do anything at this stage?
We recommend updating your details here in this form to continue receiving the latest updates.
Do my points expire?
Yes. Points are valid for 3 years from the date they are awarded. Following the discontinuation of the programme, all points will expire on 12 February 2027.
Can I make a booking after the points expiry date?
If your stay takes place after 12 February 2027, points cannot be used, even if the booking was made beforehand.
Discontinuation affect existing bookings?
No. Confirmed bookings remain valid under the conditions at the time of booking.
How will I receive news and promotions?
All relevant communications will be made through official Dom Pedro channels, including email and website.
Update your details here
Update your details here
Fill out this form to ensure your information is up to date.
How many points do I have?
To know your credit balance contact directly the hotel where you want to book your stay and share your Club Card number, or first and last name, or Email you used to sign up for the Club Card.
How can I redeem my points?
It depends on the item you wish to redeem.
You can redeem your points once you reach the minimum number of points required for each redemption.
Points become available one day after the invoice is paid. Redemption must be requested directly with the hotel by email or phone when making your booking.
View rewards you can exchange your points for
You can redeem your points once you reach the minimum number of points required for each redemption.
Points become available one day after the invoice is paid. Redemption must be requested directly with the hotel by email or phone when making your booking.
View rewards you can exchange your points for
How can I make a booking?
Contact the hotel directly, providing your Club Card number, or your first and last name, or the email used to join the Club Card.
Can I convert my points into cash or credit?
No. Points cannot be converted into cash, refunded, or exchanged for monetary credit.
My points weren't credited, how can I claim them?
If you were not properly credited with your credits regarding your last stay, you can claim them by sending an e-mail to clubcard@dompedro.com, with the follow information:
. Name of the reservation
. Club Card Number
. Name of the hotel
. Check-in date
. Check-out date
. Name of the reservation
. Club Card Number
. Name of the hotel
. Check-in date
. Check-out date
Can I cancel my booking with points?
You can cancel your booking up to 48 hours before arrival.
After this period, all points will be redeemed.
After this period, all points will be redeemed.
Can I earn points if I join during my stay?
Since 12 February 2026, new enrolments to the Dom Pedro Club Card are no longer allowed.
However, guests booking on the website can choose the discounted "Direct Privilege” rate at the time of booking.
However, guests booking on the website can choose the discounted "Direct Privilege” rate at the time of booking.
Can I combine points from different cards to redeem?
No, your points cannot be combined with those of another member.
Use of the membership card is subject to the Club Card programme Terms and Conditions.
View Terms and Conditions
Use of the membership card is subject to the Club Card programme Terms and Conditions.
View Terms and Conditions
Is my physical card still valid?
Customer identification should be done using the card number; the physical card is not required.
I still have questions
Please send us an e-mail: clubcard@dompedro.com