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    The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission.

    Dom Pedro Hotels collects on or from this website certain information provided by its customers so that it can provide its hotel services and products, including the ability to make and accept reservations for its worldwide portfolio of Hotels on-line.

    If you have any questions about this privacy statements please send an email to or send a letter to:

    Dom Pedro Hotels
    Attn: Privacy Proteccion
    Av. Eng. Duarte Pacheco, 24
    1070-110 Lisboa

    What information do we collect?
    When we need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our hotel, we will ask you for information such as name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. As indicated below (see E-Mail section), we may also use your e-mail address to notify you about special offers and promotions.

    What do we use your information for?

    • Confirm your hotel reservations;
    • Request your evaluation of a hotel stay via a satisfaction survey;
    • Send you emails that relate to a hotel stay;
    • Register you as a member of Dom Pedro Club Card;
    • Bill your credit card for Advance Purchase Reservations and Advance Deposits;
    • Respond to your customer-service inquiries or requests;
    • Communicate special offers and featured items to you;
    • Customize your experience on our website;
    • To improve our website based on the information we receive from you;
    • Communicating through our interactive chat feature.

    When and with whom we share your personal information?
    We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our web site; communicating to customers via email and through our interactive chat feature; providing customer service; enhancing and improving customers' online experience; enabling access to our partners' sites; providing a personalized online experience; and completing credit card transactions.

    Links to other websites
    Our site links to other websites, these sites privacy policies may differ from ours. We advise you to check the privacy policies of these websites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us. Dom Pedro Hotels is not responsible for the privacy policies or content of those sites, nor is Dom Pedro Hotels responsible for the cookies of those sites.

    How we protect the security of your personal information?
    In our efforts to protect your personal data, we use generally accepted standards for safeguards including administrative, technical and physical measures.

    One of the security techniques we use for online transactions is a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

    Dom Pedro Hotels booking engine service provider use a digital security from a digital security certificate from Rapid SSL., a leading provider of Internet services. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a secure web servers, not to some unknown or unauthorized server.

    How to change your information?
    If you wish to update your information you can send an email to

    Cookies and Other Computer Information
    When you visit our website, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online experience.

    You can choose to visit our web sites without cookies, but without these identifying files you will not be able to take advantage of certain desirable features of our site. These features include remembering your login (so you don't have to remember your number) and providing a more personalized online experience. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

    This web site may utilize 3rd party tracking pixels to help manage online advertising. These pixels are provided by our advertising delivery partners. These pixels enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website as well as provide you with targeted advertisements. The information we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

    Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Dom Pedro Hotel websites only and does not cover the use of cookies by any advertisers.

    We also collect certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

    We use various web site analytics tools and technologies regarding activities on our web site that require storage of web session data. The overall aim of these tools is to aid in making the website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist web site visitors who report problems in the use of our website.

    E-mail Communications
    We do not intentionally send you unsolicited email marketing communications. If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions, featured hotels and special offers. You can choose to stop receiving these emails at any time.

    Email communications that we use are described in more detail as follows:
    Transaction emails: We will send an email every time you make a reservation with us, modify or cancel the reservation.

    Pre-Arrival Communications: In some instances we may use your email address used for your reservation to advise you about local weather, hotel information and area information a few days prior to that particular stay.

    Post-Stay Communications: In some instances we may use your email address used for a hotel reservation to thank you for that particular hotel stay or to request your feedback on your stay or to ask your permission to continue to communicate offers and news to you by email from the hotel brand at which you stayed.

    Operational Notices: Email addresses may also be used to respond to your customer service inquiries and to answer any other questions you may have about our site. We may also need to send emails to inform you of any changes to our site that might affect your personal information or to notify you "of problems with your reservation.

    Legal Issues:
    This is a Portuguese website and is subject to the Portuguese law. Dom Pedro Hotels will disclose your personally information without your permission when required by law and when believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process on our website.

    Changes to this privacy policy:
    We may need in the future to make changes to this privacy policy. All changes will be posted on this page.